FAQ
Paw-fection FAQ
Ordering & Payment
1. How do I place an order?
• Simply browse our selection of pet products, add items to your cart, and follow the checkout process.
2. What payment methods do you accept?
• We accept major credit cards, PayPal, and Apple Pay.
3. Is my personal and payment information secure?
• Yes, our Shopify store uses SSL encryption and secure payment processing.
Shipping & Delivery
1. What is your shipping policy?
• We offer fast and reliable shipping on all orders, with options for expedited shipping.
2. How long does shipping take?
• Shipping times vary depending on your location, but most orders arrive within 3-7 business days.
3. Do you ship internationally?
• Yes, we ship worldwide, but please note that international shipping rates and delivery times may vary.
FAQ - Shipping
- Shipping costs and methods
- Delivery times
- Customs and import duties
- Tracking orders
- Returns and exchanges for international orders
Q1: How much does international shipping cost?
A1: At Paw-Fection, we offer free shipping on selected products worldwide. For other items, shipping costs vary depending on the destination country and the weight of the package. You can see the exact shipping cost at checkout before finalizing your order.
Q2: Which countries do you ship to? A2: We ship to most countries worldwide. During the checkout process, you can select your country from the dropdown menu to confirm if we ship to your location.
Q3: How long will it take for my order to arrive?
A3: Delivery times vary depending on your location and the shipping method chosen. Generally, international orders take 7-21 business days to arrive. You'll receive a more accurate estimate at checkout based on your specific location.
Q4: Do I have to pay customs or import duties?
A4: Customs fees and import duties are the responsibility of the recipient and are not included in our shipping charges. These fees vary by country and are determined by your local customs office. We recommend checking with your local customs office for more information on potential fees.
Q5: How can I track my international order?
A5: Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.
Q6: What is your return policy for international orders?
A6: We accept returns on international orders within 30 days of delivery. However, the customer is responsible for return shipping costs unless the item is defective or we made an error. Please contact our customer support team for detailed instructions before initiating a return.
Q7: Which currencies do you accept?
A7: We accept multiple currencies including CAD & USD. You can select your preferred currency at checkout.
Products & Returns
1. What if I'm not satisfied with my order?
• We offer a 30-day money-back guarantee, please contact us for return instructions.
2. Can I exchange or return a product?
• Yes, please see our full return and exchange policy for details.
3. Are your products authentic and high-quality?
• Yes, we only sell genuine products from trusted brands and manufacturers.
Account & Login
1. Do I need to create an account to place an order?
• No, you can check out as a guest, but creating an account offers benefits like order tracking and rewards.
2. How do I reset my password?
• Click the "Forgot Password" link on our login page and follow the instructions.
Pet Care & Safety
1. What if my pet has a food allergy or sensitivity?
• Please consult with your veterinarian before introducing new foods or products.
2. How do I choose the right size/product for my pet?
• Refer to our product descriptions and sizing charts, or contact us for guidance